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Frequently Asked Questions

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  • How do I register my child?

Email cheerfulmindschildcare@gmail.com or call (250) 816-1713 to discuss your needs, our waitlist, and arrange a tour of Cheerful Minds Childcare. We can supply you with Registration Forms by email or in person.​

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  • What are your hours?

Cheerful Minds Childcare Ltd.'s regular opening hours are Monday through Friday 7:30 am- 4:00 pm. We are closed on all statutory holidays: New Year's Day, BC Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, August BC Holiday, Labour Day, National Day for Truth and Reconciliation, Remembering the Queen's Funeral Day (if applicable), Thanksgiving Day, Remembrance Day, Christmas Eve, Christmas Day and Boxing Day. We are also closed for four weeks' holiday, For a full list of closures please check our forms and policies. 

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  • When are fees due?

Fees are due before the 1st business day of each month. Please provide cash or e-transfer.

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  • ​Do you supply food?

We believe that parents know best what their child likes to eat. Please provide a morning & afternoon snack, and lunch. Please ensure containers /lunch kits are marked with the child’s name; and bring foods that are healthy and nutritionally balanced. Please keep  candy and chocolates at home and we prefer water as a drink. 

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  • Should I contact Cheerful Minds if my child will be away for the day?

Yes, it is essential to let us know if your child is going to be absent for any reason. This keeps us aware of important details. If it is a last minute decision or your child unexpectedly becomes ill in the morning, please notify Cheerful Minds Childcare Ltd. by 8:30am the latest. 

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  • Can my child still attend with a cold?

It depends on the child’s symptoms and well-being. Please refer to our Health and Illness Policy which is provided at time of registration. Typically, we ask that you keep your child home or we will send him/her home if he/she has any of the following symptoms:

 

  1. Vomiting

  2. Diarrhea

  3. Coughing excessively

  4. Fever: temperature higher than 37.8°C 

  5. Pain – any complaints of unexplained or undiagnosed pain

  6. Infectiousness (i.e. runny nose with green or yellow mucus)

  7. Unidentified rash or infected, goopy eyes

  8. Sore throat or trouble swallowing

  9. Lice, bed bugs, scabies

  10. Communicable disease (i.e. Chicken pox, Hand Foot Mouth, scarlet fever, mumps, etc.)

  11. Any symptoms related to the Novel Coronavirus (COVID-19).

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  • Who may pick up my child from the facility?

As per Cheerful Minds Childcare Ltd.’s Policies and Procedures, only the registered parents or their pre-designated alternate adult person can pick up a child. Parents are required to contact the care provider (in writing) if they won’t be picking up their child on any day and provide information about who will be picking up their child. That person must be listed as one of their pre-designated alternate people and must provide a valid government issued photo ID before the child can be released.

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  • Do you charge for late pick up?

Yes, if you arrive late you will incur late pick up fees. Please refer to Cheerful Minds Childcare’s Policies and Fee Schedule.

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  • Can my child bring toys from home?

At Cheerful Minds Childcare, we have a variety of toys for children to play with. We cannot be responsible for any item that is misplaced or broken. For these reasons, we ask that no playthings be brought from home. However, we understand that some toys may provide comfort for children. Therefore, if children have a special toy which helps them sleep, we can hold on to the toy, or keep it within the child’s backpack until nap time, where they can sleep with their special toy. Please mark it clearly with the child's name.

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  • How can I help my child transition to the new environment?

We recognize it can be difficult for some children to separate from their parents and vice versa. For many children, this may be the first experience of being in a group and spending the day away from their parents. Gradual entry is very important to set up for success. Gradual entry helps parents and children familiarize themselves with our facility, rooms, routines of the day, and their new playmates, friends. Cheerful Minds Childcare Ltd. works with parents to reduce their child’s separation anxiety, comfort them, and help them to feel secure.

Here are some tips on how you can help:

  1. Visit Cheerful Minds with your child together.

  2. Talk about Cheerful Minds Childcare at home as this will help your child to feel that you are happy with the daycare and the environment they will be in.

  3. Talk about all the fun activities your child will be doing. 

  4. Provide the childcare with a small photo album of family members which can help the child in times of stress.

  5. When leaving say good-bye and go without hesitating. Always reassure your child that they will be taken care of and that you will be back to pick them up as soon as the day is over.

  6. If your child cries, allow the care provider to take over to soothe him/her. Be patient because each child is different; some have no separation anxiety, others may require longer time to adopt.

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